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Patients and Visitors

Emergency departments

We have two emergency departments that are open 24 hours a day, seven days a week:

There is no need to call first, just arrive at the department at any time.

 You should always call Triple Zero (000) in a genuine health emergency.

For non-urgent health advice, you can call 13 HEALTH (13 43 25 84).

When you arrive

When you arrive at the emergency department, please go straight to the reception counter. You will be “triaged” (categorised) by a qualified nurse who assesses the urgency of your condition. Patients are treated in order of priority; this ensures the sickest patients are seen first. 

It is important to let the triage nurse know any of the following information:

  • previous health problems
  • current medications
  • if you are pregnant or breastfeeding
  • recent overseas travel
  • housing or social concerns
  • if your pain or symptoms become worse.

A doctor or nurse will see you as soon as they are able. At any time, they may have to step away to treat a life-threatening condition. This will not affect your care, though it may mean a longer stay with us.

Options for non-urgent conditions include:

  • a general practitioner—some of whom bulk bill
  • 13 HEALTH (13 43 25 84) for non-urgent health advice from a qualified nurse.

Do you need an interpreter?

We can provide a free interpreter service for patients at our emergency departments.

It is our policy to use fully accredited professional interpreters for all medical appointments. Family or friends are usually not able to accurately translate complex medical information.

If you would like an interpreter, please let us know as soon as you arrive.

Gold Coast University Hospital Emergency Department

The Emergency Department (ED) at Gold Coast University Hospital is classified as a Level 6 Tertiary Facility under the Clinical Services Capability Framework as developed by the Queensland Department of Health.

The ED has a total of 83 treatment spaces made up by:

  • Triage area
  • Resuscitation pod 
  • Acute treatment area (CDU)
  • Minor injuries and fast track
  • Children’s emergency unit (for patients under 16 years of age)
  • Short Stay Unit
  • Emergency Psychiatry Service (EPS).

Robina Hospital Emergency Department

Robina Emergency Department is a mixed emergency department that sees adults and children.


Last updated 22 Dec 2016