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Changes to Gold Coast Health Services

QR code check-in system for visitor registration

A QR code check-in system is now available at Gold Coast University Hospital and Robina Hospital to help with COVID-19 contact tracing if needed.

When entering the hospitals via the main entrances, you can quickly register your details by using the camera on your smartphone to scan a unique QR code. If you don't have a smartphone, alternative options are available at the entry for check-in.

Check-in is not mandatory, but visitors are strongly encouraged to use this simple contactless check-in system to help keep our facilities and the community COVID-safe.

Masks no longer required for visitors from restricted Local Government Areas

Read more about the hospital visitors direction on the Queensland Health website.

Hospital Access

Access to Gold Coast University Hospital (GCUH) and Robina Hospital has been restricted to ensure hand hygiene and fever screening is well managed.

Please access the Gold Coast University Hospital via:

  • Level 1 link bridge from carpark
  • Ground Floor main entrance
  • Emergency Department
  • Transit Lounge

Please access Robina Hospital via: 

  • Main entrance on ground floor
  • Back entrance (near Mental Health Services and car park)
  • Emergency Department

 

Changes to planned care appointments

Find out more about the changes to planned care appointments on the Queensland Government website.

Is my existing hospital appointment impacted?

To keep Queenslanders safe, we are reducing the number of patients needing to present to the hospital for non-urgent clinical appointments. Depending on the nature of your appointment, when it is clinically appropriate, appointments may be converted to telephone or video conferencing consultations. If this applies to you, one of staff will contact you and let you know what you need to do to prepare for your telehealth appointment.

If you are attending your appointment in person:

  • strict social distancing and infection control measures will apply
  • please do not arrive any earlyier than 30 minutes prior to your scheduled appointment
  • please do not bring extra people with you to your appointment.

Read more about outpatient appointment changes.

 

 

We're currently experiencing a high number of phone calls so we thank the Gold Coast community for your patience with extended wait times.

Can I get face masks from the hospital?

Face masks will be provided as required, at screening desks at the entrance. The mask must be worn at our facilities and if you need advice on fitting your mask, please ask staff for assistance.

Services impacted

Pharmacy

Can I get multiple repeats dispensed so I don’t need to come back as often?

We are unable to dispense more than your usual supply upon each visit.  Stockpiling of medicines can result in medicine shortages for other patients. Further information is available on the Therapeutic Goods Administration website.
 

Outpatients

In our response to COVID-19, you might experience some changes when attending your outpatient appointment, find out more.

Maternity

Our maternity unit has a restriction on the number of people who can visit. Find out more about the hospital visitors restrictions in place. Everyone entering the Maternity Unit needs to thoroughly clean their hands at the ward entrance. Thank you for your understanding as we protect the safety of all our patients and your precious babies.

 

Oral Health

As of Wednesday July 15, general or routine dental appointments will not be seen by Gold Coast Oral Health, during our COVID-19 response until further notice.

Emergency only services will be provided from Robina Dental Clinic.

Free dental checks will be available at these schools from the below dates: 

2 November
Pacific Pines State School

3 November
Mudgeeraba State School

Patients who are currently on the waiting list will remain on the waiting list and will be contacted for an appointment when services return to normal.

Please contact the call centre on 1300 300 850 for appointments or advice.

Child Development Services

Child Development Services has reduced some services in response to COVID-19 and is delivering services through phone and telehealth appointments.

GPs, other health professionals or families with significant concerns about a child currently engaged with the Child Development Service or waiting for service, should contact us on 5687 9183 and discuss their concerns.

Current clients with planned appointments are being contacted to discuss individual needs.

New clients will be contacted as soon as a suitable service pathway is open.

School Based Youth Nurse Program (SBYHN)

The SBYHN team are currently supporting the Public Health Unit for COVID-19.  The service to schools, young people and the wider school community will continue in a limited capacity.  The SBYHN has developed a safe, free and confidential virtual service to support students and school communities who are working with young people with health issues of concern during the Pandemic.

School-Based Youth Health Nurses continues to support schools, young people and the wider high school community via a virtual Open Door clinic.  If your young person is at high school and wants to chat about mental health issues, relationships, sexual health or any other health issue, a nurse is available to listen and offer support. The safe, free confidential virtual service is a click, email or phone call away. Phone (07) 5687 9183 or email SBYHNGoldCoast@health.qld.gov.au.

The SBYHN team can also provide Telehealth appointments utilising tools such as Skype and Microsoft Teams.

Medical Imaging

Some Medical Imaging outpatient requests are being redirected to private radiology providers. If this applies, to your appointment, you will be contacted directly by both Gold Coast Health as well as and the private provider. Some less-urgent appointments will be cancelled and rescheduled after the COVID-19 response has finished.

BreastScreen Queensland

BreastScreen Queensland's Gold Coast service has recommenced routine breast screening, following a temporary suspension of screening. We understand some women may have concerns about attending a screening at this time. If this is you, please talk to your doctor, who knows you best, about whether breast screening at this time is right for you, based on your individual circumstances.

BreastScreen Queensland is an important early detection service for women, which reduces illness and death from breast cancer. The decision to recommence breast screening is to ensure women can access services as soon as possible, where it is safe to do so. The wellbeing of women and our staff is always our top priority. A range of strategies are being implemented to minimise and address risk from COVID-19 for women who attend a screening and our staff, including asking all clients to reschedule if they are feeling unwell or are required to self-quarantine or self-isolate due to COVID-19.

For more information call 13 20 50 or visit the website.

Free community immunisation clinics

Some locations have changed to allow us to practice social distancing during immunisation clinics for the remainder of April, May and June.

The Burleigh clinic will now be held at Robina Library and the Coomera Westfield clinic will relocate to Upper Coomera.

Find clinic locations and times here.


Last updated 20 Oct 2020