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Changes to Gold Coast Health Services

Visiting Patients

To slow the spread of novel coronavirus (COVID-19) and to protect the most vulnerable, restrictions apply around visiting hospitals.

Up to two visitors can see a patient in hospital at any one time, for any length of time, within visiting hours.

You cannot visit if you have:

  • been diagnosed with COVID-19
  • returned from overseas in the last 14 days
  • been asked to self-quarantine
  • had contact with a person with COVID-19 in the last 14 days
  • a fever (37.5 degrees or more) or a cough, runny nose, sore throat or breathing difficulties.

Variations may apply, please speak to our staff on-site if you have any questions.

Read more about the hospital visitors direction on the Queensland Health website.

Hospital Access

Access to Gold Coast University Hospital (GCUH) and Robina Hospital has been restricted to ensure hand hygiene and fever screening is well managed.

Please access the Gold Coast University Hospital via:

  • Level 1 link bridge from carpark
  • Ground Floor main entrance
  • Emergency Department
  • Transit Lounge

Please access Robina Hospital via: 

  • Main entrance on ground floor
  • Back entrance (near Mental Health Services and car park)
  • Emergency Department

 

Changes to planned care appointments

Find out more about the changes to planned care appointments on the Queensland Government website.

Is my existing hospital appointment impacted?

From 18 March, we are reviewing more than 4000 scheduled outpatient appointments, in an effort to reduce the number of people visiting our hospitals and infection control measures.

Depending on the nature of the appointment, some may occur with a clinician by phone or online, while other appointments may be cancelled. If this affects your appointment, you will be contacted directly by us. More information is available about how to prepare for your Telehealth appointment.

We're currently experiencing a high number of phone calls so we thank the Gold Coast community for your patience with extended wait times.

Can I get face masks from the hospital?

Face masks will only be provided to high-risk patients upon arrival at Gold Coast hospitals and screening desks.

Services impacted

Pharmacy

Can I get multiple repeats dispensed so I don’t need to come back as often?

We are unable to dispense more than your usual supply upon each visit.  Stockpiling of medicines can result in medicine shortages for other patients. Further information is available on the Therapeutic Goods Administration website.
 

Outpatients

In our response to COVID-19, you might experience some changes when attending your outpatient appointment, find out more.

Maternity

Our maternity unit has a restriction on the number of people who can visit. Find out more about the hospital visitors restrictions in place. Everyone entering the Maternity Unit needs to thoroughly clean their hands at the ward entrance. Thank you for your understanding as we protect the safety of all our patients and your precious babies.

 

Oral Health

As of Wednesday July 15, general or routine dental appointments will not be seen by Gold Coast Oral Health, during our COVID-19 response until further notice.

Emergency only services will be provided from Robina Dental Clinic.

Patients who are currently on the waiting list will remain on the waiting list and will be contacted for an appointment when services return to normal.

Please contact the call centre on 1300 300 850 for appointments or advice.

Child Development Services

Child Development Services has reduced some services in response to COVID-19 and is delivering services through phone and telehealth appointments.

GPs, other health professionals or families with significant concerns about a child currently engaged with the Child Development Service or waiting for service, should contact us on 5687 9183 and discuss their concerns.

Current clients with planned appointments are being contacted to discuss individual needs.

New clients will be contacted as soon as a suitable service pathway is open.
 

School Based Youth Nurse Program (SBYHN)

The SBYHN team are currently supporting the Public Health Unit for COVID-19.  The service to schools, young people and the wider school community will continue in a limited capacity.  The SBYHN has developed a safe, free and confidential virtual service to support students and school communities who are working with young people with health issues of concern during the Pandemic.

School-Based Youth Health Nurses continues to support schools, young people and the wider high school community via a virtual Open Door clinic.  If your young person is at high school and wants to chat about mental health issues, relationships, sexual health or any other health issue, a nurse is available to listen and offer support. The safe, free confidential virtual service is a click, email or phone call away. Phone (07) 5687 9183 or email SBYHNGoldCoast@health.qld.gov.au.

The SBYHN team can also provide Telehealth appointments utilising tools such as Skype and Microsoft Teams.

 

Medical Imaging

Some Medical Imaging outpatient requests are being redirected to private radiology providers. If this applies, to your appointment, you will be contacted directly by both Gold Coast Health as well as and the private provider. Some less-urgent appointments will be cancelled and rescheduled after the COVID-19 response has finished.

BreastScreen Queensland

BreastScreen Queensland's Gold Coast service has recommenced routine breast screening, following a temporary suspension of screening. We understand some women may have concerns about attending a screening at this time. If this is you, please talk to your doctor, who knows you best, about whether breast screening at this time is right for you, based on your individual circumstances.

BreastScreen Queensland is an important early detection service for women, which reduces illness and death from breast cancer. The decision to recommence breast screening is to ensure women can access services as soon as possible, where it is safe to do so. The wellbeing of women and our staff is always our top priority. A range of strategies are being implemented to minimise and address risk from COVID-19 for women who attend a screening and our staff, including asking all clients to reschedule if they are feeling unwell or are required to self-quarantine or self-isolate due to COVID-19.

For more information call 13 20 50 or visit the website.

Free community immunisation clinics

Some locations have changed to allow us to practice social distancing during immunisation clinics for the remainder of April, May and June.

The Burleigh clinic will now be held at Robina Library and the Coomera Westfield clinic will relocate to Upper Coomera.

Find clinic locations and times here.


Last updated 06 Aug 2020