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Patients and Visitors

Australian charter of healthcare rights

We fully support the Australian Charter of Healthcare Rights. The charter outlines the rights of patients and other people using the Australian health system.

Your rights

You have the right to:

  • Access—You have right to heath care.
  • Safety—You have a right to safe and high quality care
  • Respect—You have a right to respect, dignity and consideration
  • Communication—You have a right to be informed about services, treatment, options and costs in a clear and open way
  • Participation—You have a right to be included in decisions and choices about your care
  • Privacy—You have a right to privacy and confidentiality of your personal information
  • Comment—You have a right to comment on your care and have your concerns addressed.

Your responsibilities

To help us to provide you the best possible care please:

  • Tell us about your illnesses and hospital visits, symptoms, medications, allergies and other health related matters
  • Tell us about any religious or cultural beliefs and requirements
  • Treat everyone that you meet at our facilities with care and respect
  • Ask questions and talk to your family before making any decisions about your health care if relevant
  • Follow staff instructions regarding your treatment and care
  • Be aware that your care may need to be transferred to another hospital if required
  • Be on time for appointments and let your health service know if you need to cancel or reschedule, and notify us if your contact details change
  • Talk to your local doctor if your condition changes while on a waiting list for treatment
  • Treat all people you meet in the health service (staff, volunteers patients/clients, their families and aged care residents), with care, dignity and consideration
  • Respect the confidentiality and privacy of others.

Last updated 21 Dec 2016